Discussion Thread: Navigating a Difficult Conversation
Jarvis Belin
School of Business, Liberty University
BUSI 653: Negotiation and Conflict Resolution
Professor: Tammy Brown
February 1, 2024
Read: Grenny, Patterson, McMillan, Switzler, & Gregory: Chapters 5 – 6
Read: Lewicki, Saunders, & Barry: Chapter 3
Read: Luke 19:1-10 Links to an external site.
After completing this week’s readings and watching the following video, read the brief scenario and then answer the following questions.
It is time for your bi-annual review and you sit down outside the conference room. You inadvertently hear the end of the conversation between your co-worker, John, and the review panel. John is getting the promotion you wanted, the promotion you feel you deserve. John rushes by you with a quick ‘hello’ as he exits the conference room.
1. Describe the steps in the Path to Action method. Apply each step to this scenario based upon how you feel after hearing the end of the conversation you inadvertently overheard. Hint: Figure 5.4 in the Crucial Conversations text shows an example.
2. Describe the process of an integrative negotiation approach. How would you use this approach in your bi-annual review?
3. From the assigned scripture reading:
1.
A. What did the people see and hear?
B. What story are they telling themselves?
C. How does this story make them feel?
D. How are acting?
E. How can they change the story they are telling themselves?
References
Grenny, J., Patterson, K., McMillan, R., Switzler, A., & Gregory, E. (2022). Crucial
conversation: Tools for talking when stakes are high (3rd ed.). New York: McGraw Hill.
King James Bible. (2024).
King James Bible Online. (Originally published 1769).
https://www.kingjamesbibleonline.org/1-Corinthians-Chapter-10/#24
Lewicki, R., Saunders, D., & Barry, B. (2021). Essentials of negotiation (7th ed.). New York: McGraw-Hill.
Levine, E. E., Roberts, A. R., & Cohen, T. R. (2020). Difficult conversations: Navigating the tension between honesty and benevolence.
Current Opinion in Psychology,
pp. 31, 38–43.
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