Question 1
1.Comparing goods and services, the similarities stop, and significant differences occur, when the operations involve contact between people.
True
False
2.5 points
Question 2
1.Production and operations management is linked to all other managerial functions in the organization and is applicable to both manufacturing and services.
True
False
2.5 points
Question 3
1.When bureaucracy gains control of an organization, it strives to remove corrective counter swings and maintain existing conditions.
True
False
2.5 points
Question 4
1.The stages of history have moved production and operations capabilities from low-volume custom work through high-volume rapid and continuous output systems.
True
False
2.5 points
Question 5
1.With the _____ approach, operations management is expected to perform with minimum reference to other parts of the business. This approach concentrates on the specific tasks that must be done to make the product or deliver the service.
systems
customer relationship
functional field
operations
2.5 points
Question 6
1.Managing a sports team is an excellent example of a purposeful effort that is enhanced by using the _____ approach.
systems
customer relationship
functional field
operations
2.5 points
Question 7
1.Similarities between services and manufacturing can be noted when service operations are based upon _____ in information processing.
identical methods
repetitive steps
high volume
similar steps
2.5 points
Question 8
1.One of the most important functions of the P/OM system is _____. Raw materials and components have lower utility (for customers) before this function is employed.
transformation
translation
creation
production
2.5 points
Question 9
1._____ needed to carry out the transformation function determines the production rate.
Time
Space
Input
Cost
2.5 points
Question 10
1.A Stage _____ company is a P/OM innovator. It has short and long term planning horizons that are integrated.
IV
V
I
III
2.5 points
Question 11
1._____ is the stage at which P/OM development is internally supportive to the company’s competitive position.
Stage I
Stage II
Stage III
Stage IV
2.5 points
Question 12
1.P/OM strategic thinking is used to help find the best product line for the marketplace and then to make these products at the___.
lowest cost.
highest quality.
maximum productivity level.
all of the above
2.5 points
Question 13
1.The supplier-producer-customer value chain, by definition adds value at every step, which illustrates strategic impact operating on a _____ scale.
local
organizational
global
centralized
2.5 points
Question 14
1.A first major step in the history of P/OM development was
scientific management.
lean production systems.
interchangeable parts.
global competition.
2.5 points
Question 15
1.In 1912, _____ developed sequenced assembly, which allows assembly to be a continuous flow shop process.
Adam Smith
Henry Ford
Frederick W. Taylor
Walter Shewhart
2.5 points
Question 16
1.Often _____ technology is imposed on _____ processes by employees who lack training and experience with the new technology. Product life is short. This allows little time to enjoy the advantages of new technology applied to evanescent and even obsolescent product lines.
new; old
new; new
old; old
old; new
2.5 points
Question 17
1.If inputs increase by 30% and outputs decrease by 15%, what is the percentage change in productivity?
100% decrease
11.54% increase
34.62% decrease
15% increase
15% decrease
2.5 points
Question 18
1.A firm produces handbags using three workers. On Tuesday, Jane completed 60 bags in 6 hours, Ron completed 50 bags in 7 hours, and Mary completed 80 bags in 5 hours. What was the overall productivity of the firm?
7.92 bags/hour
11.05 bags/hour
10.00 bags/hour
10.56 bags/hour
61.67 bags/hour
2.5 points
Question 19
1.Rodrigo employs five workers. He collected the following data from last week.
WorkerHoursUnits Completed
Oscar4060
Sonia3268
Cesar5078
Jessica3670
Rita4474
2.
Which painter was least productive last week?
Oscar
Sonia
Cesar
Jessica
Rita
2.5 points
Question 20
1.A company used to produce 300 units every day, but 20% of the units were defective. After installing a new process, the defect rate has been reduced to 5%, while output hasremained the same. What is the percent increase in productivity due to installing the new process?
15.79%
0.00%
15.00%
18.75%
-75.00%
2.5 points
Question 21
1.Based on the demand data for an item A for last two weeks, you do a trend analysis and find the trend equation to be Y = 50 + 4X. The company works five days (Monday through Friday) per week. Make a forecast for Tuesday of week 3 for this product.
62
58
98
114
Can not be determined
5 points
Question 22
1.Given the following data, use exponential smoothing (α = .2) to develop a demand forecast for period 3. Assume the forecast for the initial period (period 1) is 5. What is the forecast for period 3? (Note: You do not need additional information to answer this question).
PeriodDemand
17
29
2.
4.68
5.40
6.12
9.00
Can not be determined
5 points
Question 23
1.Joe’s Equipment Distributors sells “Low and Loud” brand lawnmowers. Total demand in 2010 is expected to be 2000 units. Given the historical sales figures listed below, find the forecast for the summer quarter in 2010 using the seasonal forecasting model.
2.200720082009
Fall5080120
Winter150450510
Spring500600700
Summer400490610
3.
Close to 452
Close to 654
Close to 500
Close to 610
Close to 800
5 points
Question 24
1.A firm has the following order history over the last 6 months.
January120
February95
March100
April75
May100
June50
2.
What would be a 3-month weighted moving average forecast for July, using weights of 40% for the most recent month, 30% for the month preceding the most recent month, and 30% for the month preceding that one?
Close to 105
Close to 76
Close to 75
Close to 74
Close to 72
5 points
Question 25
1.What is the mean absolute deviation of the following forecasts?
MonthActual SalesForecast
Jan.614600
Feb.480480
Mar.500550
Apr.500600
41
-34
164
100
25
5 points
Question 26
1.Consider the data listed below.
MonthActual DemandForecast (using 4-month moving average)
Jan.10,000
May14,00013,500
2.
What is the 4-month moving average forecast for June? Identify the correct answer. (Note: You do not need additional information to answer this question).
14,000
Not enough information is given to answer the question.
14,500
13,500
15,333
5 points
Question 27
1.In exponential smoothing, what values can the smoothing constant, α, have?
[-1 to 1]
[1 to ∞]
[0 to ∞]
[0 to 1]
[-∞ to ∞]
5 points
Question 28
1.The larger the value of α in the exponential smoothing method of forecasting method, the greater the method’s responsiveness to changes in demand.
True
False
5 points
Question 29
1.Find the value of the tracking signal at the end of month 6 based on the actual demand and forecast given in the following table.
Month123456
Actual Demand715675640587702760
Forecast700645660648655718
2.
Close to 1.46
Close to 1.48
Close to 1.50
Close to 35
Close to 53
5 points
Question 30
1.Which of the following statements is true on the basis of the six-month data given in the following table?
Month123456
Actual Demand715675640587702760
Forecast700645660648655718
2.
The demand is being overestimated.
The demand is being underestimated.
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