Question 1. 1. (TCO1) The Central Office is the place: (Points : 5)

Where the operator makes connections.

Where all ISDN capabilities begin.

Where calls from subscribers are routed.

To connect the ADSL lines.

Question 2. 2. (TCO2) Like many softPBX systems, Asterisk refers to each leg of a voice call as a ____. (Points : 5)

Loop

SIP setup line

Channel

Ping

Question 3. 3. (TCO3) Known as ‘connectionless networking’, this protocol employs a method where IP datagram are sent over a network using a ‘best-effort’ approach. The recipient would not know if the packets sent were received by the intended recipient. (Points : 5)

UDP

TCP

ICMP

H.323

Question 4. 4. (TCO4) These are facility connections from the phone company switch to the residential analog telephones; or the term used for delivering dial-tone to a group of phones. (Points : 5)

Tip-ring

Lines

Trunks

Call links

Question 5. 5. (TCO5) Used by hackers to see vulnerabilities and gain access, it is a systematic process that attempts to identify all of the open and available services on a TCP/IP host. (Points : 5)

Firewall scan

DNS scan

Port scan

DMZ scan

Question 6. 6. (TCO6) This is a call accounting software that is retrieved from a PBX, where the incoming and outgoing call information are logged. The logged information can contain data as date, time, extension, trunk, caller ID, and duration of call. (Points : 5)

Call Database

SMDR

PBX log files

ACD

Question 7. 7. (TCO7) Along with CTI and ACD, this is a PBX supported application where multiple phones, telephony processes, phone operators, IVR, complex dial-plan, and hunt groups, run in a confined space and take information from customers, then, facilitate a response over the phone. (Points : 5)

Call Center

Auto Attendant

Intercom calling

Conferencing

Question 8. 8. (TCO10) This was the first VoIP standard, ratified by ITU-T in 1996, that addressed having real time communications for video and voice in an unreliable packet network, and applied for PBX-styled signaling that supports packet-based networks. (Points : 5)

SNMP

Megaco

H.323

SIP

Question 9. 9. (TCO11) This layer organizes and synchronizes dialogues between presentation entities in the OSI 7-Layer Communications Model, (Points : 5)

Data Link Layer

Transport Layer

Session Layer

Address of Destination

Question 10. 10. (TCO12) In Ethernet transmission, this is the result when two nodes transmit at the same time, which leads to data loss, re-transmission, delay, or latency. (Points : 5)

Error control

Termination

Collision

Multiple Station Access

Essay Questions (20 points each)

Question 1. 1. (TCO3) Name and explain the three most important factors that you must protect when Securing a VoIP Network. (Points : 20)

Question 2. 2. (TCO4) What makes coaxial cable popular among broadband applications to customer premises? Discuss its advantages. (Points : 20)

Question 3. 3. (TCO7) Out of CLECs, ILECs, and TSPs, which of these companies would use VoIP to offer voice services? Explain why. (Points : 20)

Question 4. 4. (TCO10) Briefly explain the importance of a Gateway in the VoIP infrastructure. (Points : 20)

Question 5. 5. (TCO5) How can it be determined if an ACD has been effective? What information would be provided from the ACD that would be viewed as valuable? List and define three reasons. (Points : 20)

1. (TCO6) What is a TMN? Discuss at least two Management Layers of TMN. (Points : 30)

Question 2. 2. (TCO8) What are the advantages and disadvantages of replacing a traditional PBX-type phone system with a Wireless IP phone? (Points : 30)

Question 3. 3. (TCO9) What role, if any does, VoIP play in terms of the call center space? (Points : 30)

Question 4. 4. (TCO11) Describe what a converged network is and what benefits are derived from that. (Points : 30)

Question 5. 5. (TCO12) When deploying a VoIP system, what are some of the critical components that should be looked at in terms of assessing the environment for the readiness of a VoIP deployment? (Points : 30)