8. Which term refers to letting vendors abroad provide services for a firm?

a. offshoring

b. application service providers

c. data warehousing

d. external work systems

9. ________ refers to the tendency of firms to extend their ownership to new markets abroad.

a. Trend analysis

b. Globalization

c. Outsourcing

d. Strategic human resources

10. Which organization provides professional certification for human resource managers?

a. Association of Business Administration

b. Academy of HR Partners

c. Academy of Management

d. Society for Human Resource Management

11. Which of the following is an example of HR management’s changing role?

a. HR managers must be individually centered so as to ensure that there will be no favoritism.

b. HR managers must represent the organization even when they are off the clock.

c. HR managers must measurably improve organizational performance.

d. None of the above.

12. Which of the following is not a factor changing the environment of HRM?

a. economic trends

b. demographic trends

c. “generation Y”

d. None of the above.

13. All of the following are new HRM skills except:

a. improving internal consulting skills.

b. improving off shoring skills.

c. supplying transactional services while serving more strategic, internal consulting

activities.

d. All of the above.

14. A ________ is a system that enables employees to manage their own benefits and update their personal

information.

a. software based system

b. company portal

c. cybernetic portal

d. formulation system

15. Of the ten most serious ethical issues, how many were HR related?

a. four

b. ten

c. six

d. seven

16. Which of the following is an issue that HR managers have to deal with today?

a. managing ethics

b. adding value

c. managing employee engagement

d. All of the above.

17. The ________ Amendment to the U.S. Constitution states, “no person shall be deprived of life, liberty, or

property, without due process of the law.”

a. Tenth

b. Fifth

c. First

d. Thirteenth

18. The establishment of the EEOC ________ the ability of the federal government to enforce equal

employment laws.

a. hampered

b. greatly enhanced

c. greatly reduced

d. truncated

19. Jack is a 55-year-old American of Anglo-Saxon descent. What legislation is intended to protect

Jack from discrimination?

a. Age Discrimination in Employment Act of 1967

b. Equal Pay Act of 1963

c. Executive Order 11246

d. Title VII

20. The Vocational Rehabilitation Act requires that employers accommodate disabled workers except when

doing so imposes ________.

a. any form of inconvenience

b. any objection by the customers

c. an undue hardship

d. any financial burden

21. What was the name of the landmark case the Supreme Court used to define unfair discrimination?

a. Griggs v. Duke Power Company

b. Meritor Savings Bank FSB v. Vinson

c. Faragher v. City of Boca Raton

d. Roe v. Wade

22. All of the following are ways of proving sexual harassment except:

a. visiting the ombudsman.

b. hostile working environment.

c. quid pro quo.

d. b and c only

23. Under the Federal Agency Uniform guidelines, it may be ________ to discriminate against persons even

within the 40+ age bracket.

a. unlawful

b. necessary

c. lawful

d. b and c only

24. All of the following are useful in minimizing liability for sexual harassment except:

a. establishing a management response system.

b. taking all complaints about harassment seriously.

c. adopting a policy that forgives the first offense.

d. issuing a strong policy statement condemning harassment.

25. Which of the following is not a guideline arising out of Griggs v. Duke Power?

a. job relatedness

b. discrimination must have disparate impact only

c. discrimination need not be intentional

d. burden of proof on employer