KL WORLDWIDE ENTERPRISES, INC.: PUTTING INFORMATION TECHNOLOGY TO WORK Professor Richard M. Kesner prepared this case KL WORLDWIDE ENTERPRISES, INC.: A BUSINESS OVERVIEW AND HISTORY KL Worldwide Enterprises
Case Study Questions
Question 1
Core Business Process: |
Enabling Information Resource Management Practices/Platforms: |
e.g. product design |
e-mails, Microsoft SharePoint; data extracted from Oracle, SAP, and India and U.S. legacy systems. |
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Question 2
· e.g. executive team commitment to the uses of IM and cost-effective IT in running the business.
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Question 3
· e.g. slowness of the platform moves across the firm towards a SAP standard.
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Question 4
Operations |
Control/Management |
Innovation |
e.g. manufacturing and distribution operations enabled through SAP |
e.g. day-to-day and near-term management of manufacturing and distribution enabled through both the Oracle and SAP/legacy system platforms; integration of data still a challenge |
e.g. product innovation and design efforts poorly integrated and poorly informated from an IRM/IT point of view |
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Question 5
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