BA 411 Word for Legal Secretaries Case Study

 

Tim Trainer has been asked to come in and help Attorneys at Law Legal administrative assistants with using Word. The administrative assistants must use Word to type up legal briefs using tools they do not use on a normal basis, such as line numbering, spacing, and table of contents. Tim collects some data from the Law Office and finds the administrative assistants ages are 38-62, they work on computers all day, they have many training hand outs posted around their desk to carry out tasks. Tim Trainer has a training room with computers, a projector, and a laptop for him to use.

 

Fill out the Program Design Plan for Tim (Program Design Plan Document is attached.)

 

Program Design Plan

 

1.    Program Name

2.    Program objective

 

Conditions:

Performance:

Criteria:

 

3.    List prerequisite skills (if any)

 

4.       Description of relevance:

 

How is this Program important to the learners’ jobs?

 

How will learners themselves benefit?

 

How does the Program fit into the bigger picture?

 

 

5.    Name performance guides to be used:

 

Already in existence:

To be developed:

 

 

 

6.       Skill Check:

     

 

Conditions:

 

Performance:

 

Criteria:

 

 

7.    Relevant practice will be carried out:

 

The performance will be:

 

Under these conditions:

 

Until these criteria are reached:

 

 

 

8.       Sources of feedback for relevant practice:

Adequacy feedback (Is it OK?):

 

Diagnostic feedback (What’s wrong with it?):

 

Corrective feedback (How to improve it?):

 

9.    Program Content and part practice required preparing students for relevant practice:

 

 

Content item

Example (if needed)

Part practice (if needed)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10.     Equipment/ data/ resources/ materials, people, etc., required to provide the content and the practice/feedback

 

 

 

 

 

 

 

 

BA411 BA/411 BA 411 Word for Legal Secretaries Case Study

 

 

 

 

 

 

 

 

 

Program Design Plan

 

1.      Program Name

 

Typing Skills for Administrative Assistants

 

 

2.      Program objective:

 

 

Conditions:

·         Every employee must attend the training program

·         Practicing by completing exercises given during the training program.

·         The completed worksheets or documets should be posted to the trainer for correction.

 

 

 

Performance:

·         The employees must learn typing in training room and complete the training exercises on their office desktops.

·         Need to maintain minimum 70 percent accuracy.

 

 

Criteria:

 

The trainees must complete the basic tests after completing the training program.

 

 

 

 

 

 

3.      List prerequisite skills (if any):

 Should be able to type atleast 25 words per minutw with 90 percent accuracy

They must have Microsoft Office handbook or should borrow from office library

Should know how to operate a computer and retrieve a document from a particluar location from hard disk.

Need to have some knowledge on Microsoft office tools

 

 

 

4.      Description of relevance:

 

How is this Program important to the learners’ jobs?

 

 

The legal administrattive assistants can complete their jobs very efficiently which enhances the productivity of the firm.

 

How will learners themselves benefit?

 

The trainees who are legal administrative in this program can gain skills for completing the job tasks very comfortably. They can save, retrieve and access their data which is done throughout the day by using latest Microsfoft Office tools.

 

 

How does the Program fit into the bigger picture?

 

In the present world, it is essential to use comptuers and information technology tools for performing job tasks irrespective of the industry. Hence the legal law administrative assistants can serve their clients with newly gained MS-Office knowledge.

 

 

 

 

 

5.      Name performance guides to be used:

 

Already in existence:

 

 

The office library had MS-Office textbooks, user guides along with latest computer magazines. The MS-Office software also had electronic copy of user guide under the help option.

 

 

To be developed:

 

 

Apart from traditional training the employees should be trained to use internet for any kind of queries so that they can overcome typing problem and can also know shortcuts for finding symbols. The handbooks for training program should be prepared in advance.

 

 

 

 

 

6.      Skill Check:

       

 

Conditions:

 

Everyday the trainees are given some taks so that they can complete by next day. However they can complete the exercise during the office hours on their official systems.

 

Performance:

 

Software on all the office systems along with copies of handouts will be kept for benefitting the trainees

 

Criteria:

 

The written tests will be conducted and the results will be communicated to legal administrative assistants.

 

 

 

 

7.      Relevant practice will be carried out:

 

The performance will be:

 

After the training program employees are advised to sit for at least one hour to practice on computer systems

 

Under these conditions:

 

Training will be conducted only during office hours

Until these criteria are reached:

 

The employees must learn MS-Office tools.

 

 

 

 

 

 

 

 

 

 

8.      Sources of feedback for relevant practice:

 

Adequacy feedback (Is it OK?):

 

The employees or trainees are counseled individually about the outcomes of training program

 

Diagnostic feedback (What’s wrong with it?):

 

The response sheets or completed training exercises will be reviewed

 

Corrective feedback (How to improve it?):

 

If still employees needs more detailed information then training will be extended for one day for benefitting the employees.

 

 

 

9.      Program Content and part practice required preparing students for relevant practice:

 

Content item

Example (if needed)

Part practice (if needed)

Font

Arial black with 10 size

 

Page break

Go to insert option

 

Paper adjustment for printout

Go to paragraph setting or right click and select paragraph option

 

Copying images from other records

Penguins.jpg   

 

Inserting charts

           

 

Inserting symbols

£, €, µ, ∞

 

Special characters

∑, ①, ⊙

 

Insering comments

 

 

Protecting documents

By using password, Go to Review option and select protect document option.

 

Saving and accessing file

Use Ctrl+S, Ctrl+O, Ctrl+N

 

 

 

10.    Equipment/ data/ resources/ materials, people, etc., required to provide the content and the practice/feedback

 

 

Computers (minimum 20) with MS-Office software, Internet connection, Projector, CD Drives, Pen Drives, Text books of MS-Office, handbook, Printer along with bundle of white pages and scanner.