^{Question 1}

^{“To make your business messages more readable, you can do which of the following?}

^{Add footnotes.}

^{Incorporate numbered and bulleted lists.}

^{Include a bibliography at the end.}

^{Eliminate white space.}

^{Question 2}

^{“An organizational pattern that presents the main idea followed by details, explanation, and evidence represents the}

^{indirect organizational pattern.}

^{direct organizational pattern.}

^{geographical organizational pattern.}

^{chronological organizational pattern.}

^{Question 3}

^{“Which of the following is a phrase?}

^{On page three of the owner’s manual}

^{She applied for the scholarship}

^{If you are available}

^{Because you surpassed your sales goals}

^{Question 4}

^{“Conduct a discussion of, give consideration to, and reach a conclusion that are all examples of}

^{verbs that have been converted to nouns.}

^{long lead-ins.}

^{trite business phrases.}

^{redundancies.}

^{Question 5}

^{“What type of outline shows how every item at every level relates to the whole?}

^{Decimal outline}

^{Alphanumeric outline}

^{Scratch list}

^{Web-based outline}

^{Question 6}

^{“The sentence Please do not hesitate to contact us if you have any questions could be made more effective by eliminating a(n)}

^{trite business phrase.}

^{flabby expression.}                       

^redundancy.

^{opening filler.}

^{Question 7}

^{“Phase 3 of the 3-x-3 writing process begins with doing which of the following?}

^{Evaluating your document to determine whether it achieves its purpose}

^{Deciding how to organize the message}

^{Composing the first draft}

^{Revising the message to improve content and sentence structure}

^{Question 8}

^{“Alexis must proofread a complex business document. What is the best advice you can give her?}

^{Proofread the document on your computer screen to save paper.}

^{Be prepared to find errors.}

^{Read the document just once to save time.}

^{Alexis should do all of these.}

^{Question 9}

^{“The sentence I am writing this e-mail message to let you know that we have received and processed your return}

^{contains a redundancy.}

^{contains a long lead-in.}

^{contains empty words.}

^{is an example of good business writing.}

^{Question 10}

^{“Chloe is part of a team identifying ideas to cut expenses. The team has decided to hold a brainstorming session. What is the best thing the team can do during this session?}

^{Remember that the goal of a brainstorming session is quality, not quantity.}

^{Critique and evaluate each idea as it is presented during the brainstorming session.}

^{Set an established time limit.}                       

^{To encourage the maximum number of ideas, avoid defining the problem at the beginning of a brainstorming session.}

^{Question 11}

^{“Which of the following phrases is free of redundancies?}

^{Essential items}

^{Big in size}

^{Combined together}

^{New beginning}

^{Question 12}

^{“To make your business messages concise, you should avoid which of the following?}

^{Flabby expressions}

^{Unnecessary introductory words}

^{Redundancies and empty words}

^{All of these choices}

^{Question 13}

^{“Which of the following is an advantage of writing concisely?}

^{Concise messages are easier to comprehend than wordy messages.}

^{Concise messages are more persuasive.}

^{Concise messages are less emphatic than wordy messages.}

^{All of these choices are advantages of writing concisely.}

^{Question 14}

^{“Which of the following sentences avoids use of trite business phrases?}

^{The application will be sent under separate cover.}

^{Enclosed please find a coupon to use during your next visit.}

^{We have received your loan application.}

^{Please do not hesitate to call me if you have questions.}

^{Question 15}

^{“Terry is working on a business proposal for a prospective client. What is the primary question Terry should ask as he gathers information for his project?}

^{How much money does the client have?}

^{What does the client need to know about this topic?}

^{Does the client have a good reputation in the community?}

^{How can I make myself look good in the eyes of my client?}

^{Question 16}

^{“Which of the following is a run-on sentence?}

^{Many companies use Facebook to connect with customers; some even use Twitter.}

^{Many companies use Facebook to connect with customers, and some even use Twitter.}

^{Many companies use Facebook to connect with customers some even use Twitter.}

^{None of these choices}

^{Question 17}

^{“Which of the following sentences contains a comma splice?}

^{Brandon will write the document, but Alicia will proofread it.}

^{Brandon will write the document, Alicia will proofread it.}

^{Brandon will write the document; however, Alicia will proofread it.}

^{None of these choices}

^{Question 18}

^{“Which of the following is done during Phase 2 of the writing process?}

^Adapting

^Revising

^Analyzing

^Organizing

^{Question 19}

^{“Complete sentences}

^{have subjects.}

^{have verbs.}

^{make sense.}

^{All of these choices.}

^{Question 20}

^{“Sensitive messages that deliver bad news should usually be organized}

^{in an indirect pattern.}

^{by geographical area.}

^{in a direct pattern.}

^{in a pivoting pattern}