Building shared services at rr communicationscase study….apa format

This case is in the textbook on page 468. Please see grading rubric titled “case study” under the Rubric/ Grading Criteria.  

This case takes a “horizontal” slice through a number of coexistent issues  As a result, the challenge is “knowing where to start” – just as it is in real organizations – and this requires detective work. Patton takes a page out of the Donald Trump repertoire with his dramatic “you’re fired!”

Note:

The key point in  posing these questions is to help set the scene for Patton’s next steps. The questions listed below are for you to ponder, as you are reading the case. It is not necessary for you to submit answers to the questions. They are strictly for you to see the relevance and the logic to these questions, as you read the case. Here are some questions to ponder,as you reflect upon the case…

  1. What do you  think about Patton’s firing of the DIOs?
  2. There are two parts to this discussion that need to be explored.First, was there no possible way of getting the DIOs onside?  Second, was it appropriate to fire the DIOs publically as opposed to privately?
  3. Also, examine the DIO firings from the point of view of the four divisional presidents.See organization chart (see attached Appendix B) which shows Patton’s office and the DIOs in green to highlight these reporting relationships.
  4. Do you think the DIOs have a dotted line relationship with their divisional presidents and a dotted line to Patton; or is it the other way round?
  5. How do you  think the divisional Presidents will feel about Patton’s firings?
  6. Would they feel as if Patton just fired “their” employee? It doesn’t appear that they were made aware of these impending firings by Patton.
  7.  How would they feel about that?

Discussion Question:

Answer the five(5) discussion questions listed below (can also be found at the end of case study in book)

  1. List the advantages of a single customer service center for RR Communications.There are six of them.
  2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
  3. Is it possible to achieve an enterprise vision with a decentralized IT function?
  4. What business and IT problems can be caused by lack of common information and an enterprise IM strategy?
  5. What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

All answers to the questions should be well written and well thought out.  Please submit the aforementioned assignment as ONE document.To help keep the various reporting and relationship roles straight, I have attached the organization chart.

Basic Formatting Guidelines

  1. Double space the entire document (title page to reference page)
  2. One inch margins
  3. Size 12 font
  4. Times Roman
  5. Title Page: Running head/p#; title; course; date;  your name
  6. Reference Page: APA
  7. Please refer to the Case Study Rubric that is attached for grading expectations.

    
To submit the assignment, simply CLICK the active link at the very top entitled 

Building Shared Services at RR Communications Case Study. Attach the WORD document and submit.

 







Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more