1.At The Container Store, part-time workers also get health benefits. Moreover, the company matches employees’ contributions to a 401(k) account up to 4 percent of pay. Which level of Maslow’s hierarchy of needs do these two programs cover?

2.The average salesperson at The Container Store made $48,000 per year in 2013, compared to the national retail sales average of $31,096. A Container Store employee who has a fixed salary notwithstanding their sales is earning a(n) ______ reward.

3.Acuity Insurance provides Lunch with an Officer, which allows employees to have lunch with someone from the executive team and provide feedback or suggestions for improving the company. This opportunity supports which of Maslow’s needs?

4.At Acuity Insurance, the Magic Happens Gossip Line provides an opportunity for employees to earn a $100 gift card. The gift card is an example of a contingent reward.

5.If Acuity Insurance developed their motivational programs so team members got along well with their bosses, but the company wasn’t focused on employees meeting goals, what type of followers would they probably end up with?

6.The Container Store should ensure all of the following when setting sales goals, except:

7.The Container Store would achieve greater success if it set unachievable goals for its workforce. This way, employees will work harder.

8.Acuity Insurance’s motivational programs primarily support which area of the Rocket Model? 

9.Answer this question based on what you know about the relationships among leadership, satisfaction, engagement, performance, and effectiveness. If customers at The Container Store have high satisfaction and are loyal to the retailer, this will have a direct impact on ______.

10.If management at Acuity Insurance wants to effectively delegate tasks they should do all of the following, except: